The more years I’ve spent in triathlon the better I’ve come to understand the importance of sport specific training. It’s critical that you put the hours and mileage into swimming, biking and running in order to perform your best on race day.
Thanks @comcastcares
I’ve been on Twitter for a little while now and have used it primarily to connect with others who have similar interests – triathlon, social media, sales profession, etc. During my time on Twitter I have also read about businesses utilizing Twitter in creative and unique ways, though most of those business have been of the small and nimble kind.
It was a rare find when one could find big business taking hold of social tools and using them in an effective way. So rare in fact that I co-authored a post on the Hubspot blog with Peter Caputa on the subject. Tonight I was able to see how Comcast is ahead of the curve is using social media to connect with their customers.
After experiencing several power blips throughout the day, I returned home to find no Internet. So I gotComcast on the phone to help me figure out the problem. While I was on hold I sent a tweet that I was on hold with Comcast. Soon thereafter I see an @reply from @comcast cares on Twitter asking if I needed any help!
It turns out that I the tech was able to help me out and I didn’t need the assist of @comcastcares, but Comcast just gained huge points in my book by proactively reaching out to me. In the big picture, social media is in it’s infancy but I think it is companies like Comcast, who are jumping into the game early, that will create a deeper connection with the customer and yield the greatest returns from their early adoption.
Any time I felt like my business really mattered to a company it has been from a small company and never with a company the size of Comcast. Thanks @comcastcares.
What other big companies are early adopters of social media?
Can I Please Interrupt you?
Last week I co-authored a post on the Hubspot blog that discussed the mistakes that Fortune 500 companies are making around social medial marketing and sales, and how small business can take advantage of it. It wasn’t hard to find examples of mistakes that big companies were making in their heavy use of interruption based marketing.
I was recently watching a clip from The Office, the parody show on office life brought over from the BBC. At the end of the video clip was a great message that takes interruption based marketing to a new level!
After ad blocking software blocked the interruption ad, they took it a step further by asking me (politely of course) to turn off this softwre so they could interrupt me with a message I most likely had no interest in seeing!
Originally I found the clip on one of the sales blogs that I read and it is a pretty funny sales role play. If you are so inclined I’ve included a link to the video at the bottom of this post.
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Life lessons
I often think while I’m training the value I find in the planning, discipline and execution of preparing for an event. I’d love to put it all down in this blog but unfortunately no one pays me to write this and I have to balance my desire to write about my experiences with my desire to have an income.
Drink up
Bicycling.com put out an article today discussing a study published in the Journal of Applied Physiology. The study came to the conclusion that recovery can be aided by caffeine. The trick – you have to drink ALOT of it.
























